For supported living providers in England
Get paid for every hour of care you deliver.
Every month, ProxIsle checks what the council ordered, what your staff delivered and what you invoiced, for every person you support. You see the hours that slipped through, what they are worth, and exactly what to do next.
The free check covers one month of your council-funded hours. No software to install.
The problemWhere money goes missing
Care gets delivered. Not all of it gets paid for.
Council orders sit in one system, rotas in another and invoices in a third. Finance teams reconcile them by hand in spreadsheets, usually after the money has already gone. Small gaps in each person's support add up across a whole organisation.
Hours delivered but never billed
A missed invoice line, a late rota change, a new tenant before the paperwork caught up.
Support given above the council order
Needs changed, staff responded, and nobody asked the council to update the package.
Invoices short-paid or overdue
Remittances that don't match, and payments nobody has chased.
Hours invoiced that weren't delivered
Fixed now, it's a credit note. Found at audit, it's a clawback and a difficult conversation.
Worked example · illustrative
One month for a provider supporting 120 people across three councils.
This is the kind of result a monthly ProxIsle check produces. The figures are illustrative, built from typical supported living rates of around £24 an hour, not from a real customer.
| Gap found | Scope | Value | Next step |
|---|---|---|---|
| Delivered, not invoiced | 6 people · 142 h | £3,470 | Raise invoices |
| Extra 1:1 above the order | 4 people · 96 h | £2,350 | Request package reviews |
| Overdue over 30 days | 2 invoices | £1,540 | Chase payment |
| Short-paid remittances | 3 invoices | £860 | Query remittance |
| Over-claimed | 2 people · 31 h | £760 | Issue credit note |
| Annual uplift not applied | 9 invoices | £410 | Re-issue at new rate |
| Total surfaced this month | 22 items | £9,390 |
a year, for 120 people at about £61,000 each
a year (£5,500 a month): invoices raised, payments recovered, rates corrected and clawbacks avoided. About 0.9% of council income.
a year of 1:1 support delivered above orders, with the records ready for council package reviews
a year, at three days a month no longer spent matching spreadsheets
Illustrative figures only. Your free check measures the real numbers from your own orders, hours and invoices. Estimate your own figure.
The sector has named it
Reconciling commissioned, delivered and billed hours is the first finance requirement in the sector's own digital roadmap.
The Digital Excellence in Care report for working age adults, from Care England, Digital Care Hub and VODG, describes this check as manual today and sets out a future where it is automated and people only handle the exceptions. That is what ProxIsle does.
Finance requirement, Digital Excellence in Care for Working Age Adults, October 2026, pages 19 and 28
How it worksThree exports in, one answer out
No new system for your staff. Just the files you already have.
Send three exports
The reports you already run each month.
We match them
Person by person, period by period, using each council's own payment rules: core and 1:1 hours, sleep-ins, four-weekly periods and rate changes.
You act on the gaps
A list of every gap with its value in pounds, the evidence behind it and the next step: raise an invoice, request a package change, query a payment or issue a credit.
Who we work with
One ledger, three ways in.
Get paid for what you deliver
Find unbilled and unpaid hours, fix over-claims before audit, and give your finance team their week back.
For providers Councils and commissionersEvidence you can trust
Utilisation reports in one standard format, built from providers' own records, without another bespoke return.
For councils InvestorsA named gap in a large market
Providers pay per person supported. Starting with supported living in Greater Manchester.
For investorsSee what one month of your hours is hiding.
Send us one month of council orders, delivered hours and invoices. We send back the gaps, their value and what to do about each one.