For councils and commissioners
Trusted utilisation evidence, without another return.
Commissioned hours, delivered hours and payments, reconciled by providers from their own records and shared in one consistent format. Cleaner contract reviews, fewer disputes, and a clearer view of where packages and reality have drifted apart.
The gapWhat commissioners see today
Call monitoring works for home care. Supported living is harder to see.
Supported living runs on shifts, shared core hours and individual 1:1 support, so it rarely fits electronic call monitoring. Commissioners rely on provider returns, spreadsheets and review meetings to understand whether commissioned support is being delivered.
Each provider reports differently. Each council asks for something slightly different. The sector's own digital roadmap asks local authorities to reduce that variation and build two-way processes for contract monitoring.
What changesWith ProxIsle
One format, built from providers' own records.
- Commissioned vs delivered, by personUnder-delivery, over-delivery and unfunded support, visible by period.
- Evidence for package reviewsWhen needs rise or fall, the hours show it, with the records behind them.
- Fewer payment disputesProviders fix their own errors before invoices reach you.
- No new burden for providersBuilt from data they already hold, not another bespoke return.
ProxIsle works for providers. Councils see what providers choose to share under their data processing agreements.
Working togetherA practical start
Start with a few providers on your framework.
We're looking to work with councils in Greater Manchester on a small pilot: a handful of supported living providers share a standard utilisation report from ProxIsle, and your contracts team tells us whether it makes reviews quicker and clearer.
If it doesn't help, you've lost nothing. If it does, it's a model that can scale across your framework.
Shape the pilot with us.
We would value an hour with your contracts or commissioning team.